Shipping policy

Last updated: May 2026

At Paulette, we work to ensure every order is prepared and delivered with the same level of care as the garments themselves. Please review the information below before placing your order.

Processing Times

Orders are typically processed within 2 business days, Monday through Friday, excluding holidays.

Please note that processing times may be extended during collection launches, promotional periods, or high-volume seasons.

Once your order has been dispatched, you will receive a shipping confirmation email including tracking information.

Shipping Methods

We offer both Standard and Express shipping options at checkout.

Domestic U.S. orders are shipped via USPS or UPS.

International orders are shipped via DHL or UPS depending on destination, service availability, and selected shipping method.

Shipping Rates

Shipping fees are calculated at checkout based on package weight, destination, and selected shipping method.

Free Shipping

  • Free standard shipping on U.S. orders over $100 USD
  • Free international shipping on orders over $250 USD

Free shipping eligibility is calculated after discounts and before taxes or duties.

Estimated Delivery Times

Delivery estimates begin once the order has been shipped.

Region

Estimated Delivery

United States

Typically 2–7 business days

Europe

Approximately 3 business days to 1 week

Rest of World

Approximately 1–2 weeks

Please note that delivery timelines are estimates only and are not guaranteed.

Duties, Taxes & Customs

For international orders, import duties, taxes, and customs fees are the responsibility of the customer.

Applicable duties and taxes may be calculated at checkout depending on destination country and carrier services.

Paulette is not responsible for delays caused by customs clearance procedures, international transit disruptions, or local postal services.

Tracking

All orders include tracking information.

Tracking details will be sent via email once your order has shipped. Please allow some time for tracking updates to appear after dispatch.

Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

Paulette is not responsible for:

  • Delays caused by incorrect or incomplete shipping addresses
  • Packages marked as delivered by the carrier
  • Delays resulting from customs processing or carrier disruptions

If a package is returned due to an incorrect address, failed delivery attempts, or unpaid customs duties, additional shipping charges may apply to reship the order.

Lost Packages

If your shipment appears lost in transit, please contact us and we will assist in opening an investigation with the carrier.

Delivery claims are handled according to carrier policies and timelines.

Contact

For all shipping-related inquiries, please contact us at:

contact {at} paulette.co